You will find the right answers to common questions here.
We would like to offer you the best possible service. For this reason, our FAQ section is continuously being expanded and developed. Please contact us if you have any questions, suggestions or requests.
Registration for EuroCIS 2022 is possible from mid-December 2020.
Will you reimburse your customers for any costs incurred so far, as a result of booked air and rail tickets, hotel accommodation etc.?
We understand the difficult situation resulting from cancellations of this kind. Please contact the respective provider to address pending issues and find solutions. We are unable to provide any information on contracts concluded by customers with third-party suppliers since these were not concluded with Messe Düsseldorf.
Do you compensate your customers for costs incurred to date by booking OOS services with official exhibition service partners?
We are unable to provide information on contracts between customers and third parties, as these have not been entered into with Messe Düsseldorf.
When can I expect to be reimbursed for the amounts paid?
All parties involved are working on a solution as quickly as possible. Due to the upcoming public holidays and the large number of inquiries, we expect that the processing will be completed in the 1st quarter of 2021.
What technical conditions must I consider in order to present myself at the event in the best possible way?
If you have booked a web session, our technical service provider will contact you before the web session goes live and make an appointment to check the technical conditions together with you and give you tips.
Can I participate as an exhibitor and visitor at the virtual tradefair without any problems despite my limited experience?
The website as well as the virtual service offers are designed to be as simple and customer-friendly as possible so that you can participate in the online event as easily as possible.
What added value does the virtual event give?
Participation brings the following added value:
o You can address your customers worldwide and independent of location and thus remain in the relevant set o You position yourself with the relevant target group on our trade fair platforms o You can get into direct contact with potential customers via the web session o The web sessions offer direct interaction with your customers and valuable feedback o With our tool Matchmaking you can meet customers directly, even before the (virtual) trade fair begins o With our Tool Matchmaking you can open personal virtual meeting rooms with max. 4 participants. o In our showroom you have the opportunity to present your company and your products worldwide and independent of location. The following contents can be presented: Company presentation (company portrait, videos, brochures) Product range (descriptions, pictures, videos, brochures) Contact details (with picture, telephone number, e-mail address, name, position) Press releases Event information
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When will the virtual meeting rooms be available?
The virtual meeting rooms (video call) in Matchmaking are available during the fair.